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GTBank Tops List Of Banks Who Defraud Their Customers As They Protest The Fraudulent Deductions & Hacking Of Their Accounts

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The customers of Guarantee Trust Bank, GTBank have protested over the fraudulent deduction of their money and the hacking of their accounts by the Ring Road branch of the bank where the alleged incidence had been occurring.

 

A staff of the bank in the branch, who was trying to pacify some of the fraud victims, disclosed that a sum of N49, 000 was also deducted from her own account by GTBank as a staff.

 

One of the victim, who described herself as a prophet, but does not want her name mentioned said that a sum of N2, 000 was unduly deducted from her account as another alleged a reduction of N1million from his account overnight said: “I’ve experienced it in GTB before. Then, it was 100k that was deducted. Since then, I stopped using the account to receive any amount that is more than N100, 000.

 

But recently, someone had to send the sum of N1m into my account and as I came to the GTB Ring Road branch this morning and saw people complaining, I just checked my account, only for me not to see the N1m transferred into my account yesterday has been deducted. What I can assure you that the Branch Manager cannot feign ignorance about what is happening in her branch.

 

According to them, “Imagine, they first claimed they were trying to upgrade, later they said they were investigating it, now they claimed it was blablabla… lamented a victim who also said, “I was right in my house this morning, with my ATM in my purse, only for me to get debit alerts of N2000 and N4, 000 respectively, around 5.20am, claiming I withdrew the money from a GTB POS,”.

 

It was gathered that the fraudulent deductions of money is not limited to Naira-dominated accounts, but affects the domiciliary account holders, as another victim, claimed that a sum of $200 was deducted from his account early in the morning.

 

He says, “I didn’t use my Domiciliary Card since over two months I collected it. I kept it inside the ceiling, but now, GTbank management claimed that I spent the money on an online transaction”.

 

One Mr. Adebanji, noted that the issue of fraudulent deductions of customer’s money is not peculiar to the Ring Road branch of GTBank alone, but said that some of his kinsmen have had their share of the bitter experience with the bank. He disclosed that there are cases of such fraudulent deductions in other banks in the country but there is the need for the management to buckle up in tackling fraudulent activities in their businesses, especially when most of the frauds are perpetrated by some of the banks and in conniving with some of the banker staff.

 

The manager of the Ring Road branch refused a clarify these issues and had ordered that the doors of the bank be closed against customers, for any transaction whatsoever, either to prevent these issues from getting out of hands or to make sure some of the challenges raised by some customers are dealt with in-house.

 

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Business

FirstBank, Visa Expand Premium Card Portfolio with Visa Signature Launch

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Designed for Nigeria's affluent segment, Visa Signature unlocks world-class benefits through Visa's global network across travel, lifestyle, and premium merchant offers.

First Bank of Nigeria Limited, in partnership with Visa, has announced the launch of Visa Signature, a premium card offering designed for Nigeria’s affluent segment. The card unlocks an exclusive portfolio of lifestyle benefits, global travel privileges, and curated merchant offers through Visa’s worldwide acceptance network, giving high-spending Nigerians a product built around how they live.  

Visa Signature targets Nigeria’s top executives, business owners, and frequent international travelers who expect more from their financial products. Through Visa Global benefits and Visa Destination offers, cardholders gain access to preferential rates, premium experiences, and priority services across hundreds of partner merchants, hotels, airlines, and destinations around the world. The card supports both domestic and cross-border transactions, ensuring seamless payment experiences whether cardholders are in Lagos, London, or Dubai.

Commenting on FirstBank’s ambition for its premium cardholders, Chuma Ezirim, Group Executive, eBusiness & Retail Products, FirstBank, said: At FirstBank, we are dedicated to creating financial solutions that reflect the evolving lifestyles of our customers. We understand that our premium customers aspire to experiences that reflect their global outlook. Visa Signature is crafted to meet those expectations, offering access to exclusive experiences, global connectivity, and lifestyle privileges that empower our customers to live without boundaries. We remain focused on creating value and reinforcing our position as the partner of first choice for Nigerians at home and abroad.”

Highlighting the strategic importance of the FirstBank partnership, Andrew Uaboi, Vice President and Cluster Head, West Africa, Visa, noted: “Nigeria’s affluent consumers are among the most active and globally connected spenders on the continent. Visa Signature is designed to serve that profile with the depth of benefits and the breadth of acceptance they deserve. We are delighted to work with FirstBank in making this available to the Nigerian market.”

The launch marks a strategic step for FirstBank in deepening its premium product offering. FirstBank’s existing Visa portfolio already serves millions of Nigerians across everyday retail, cross-border commerce, and online transactions through Visa Infinite, Visa Gold, Naira Credit, and Visa Prepaid cards. Visa Signature adds a dedicated tier for the affluent segment, giving this customer group the recognition and privileges their spending profile demands.

Visa Signature is available to eligible FirstBank customers. Interested customers can visit any FirstBank branch nationwide or contact their dedicated relationship manager to apply.

About FirstBank

First Bank of Nigeria Limited “FirstBank”, established in 1894, is the premier bank in West Africa, a leading financial inclusion services provider in Africa, and a digital banking giant. FirstBank’s international footprints cut across three continents ─ Africa, Europe and Asia, with FirstBank UK Limited in London and Paris; FirstBank in The Democratic Republic of Congo, Ghana, The Gambia, Guinea and Sierra Leone; FBNBank in Senegal; and a FirstBank Representative Office in Beijing, China. All the subsidiary banks are fully registered by their respective Central Banks to provide full banking services.Our vision is “To be Africa’s Bank of first choice” and our mission is “To remain true to our name by providing the best financial services possible”. This commitment is anchored on our core values of EPIC – Entrepreneurship, Professionalism, Innovation and Customer-Centricity. Our strategic ambition is “To deliver accelerated growth in profitability through customer-led innovation and disciplined execution.”

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FirstMobile: How to Install and Register for FirstBank’s Mobile App

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Picture this: it is payday, and you need to transfer money to a loved one or pay a utility bill. In the past, that meant rushing to the bank, standing in long queues, and hoping you’d finish before closing time. For many Nigerians, this was the reality: time-consuming, stressful, and inconvenient.

But times have changed. In today’s digital era, mobile banking has become more than a convenience, it is a necessity. With mobile banking apps, you can manage your finances securely, instantly, and from anywhere.

That’s where FirstMobile, FirstBank’s official mobile app, comes in. Designed with customers in mind, it transforms your smartphone into a personal bank branch. Whether you are checking balances, transferring funds or paying bills, FirstMobile makes banking seamless and accessible.

With FirstMobile, the story shifts from waiting in line to managing your money on the go. It’s banking without boundaries, right in your pocket.

Why Mobile Banking Matters

  • Convenience: Access your account anytime, anywhere.
  • Security: Transactions are protected with PINs, OTPs, and biometric authentication.
  • Efficiency: Skip the branch visits. Check balances, transfer funds, and pay bills instantly.
  • Real-time updates: Get instant notifications for account activities.
  • Comprehensive services: Manage beneficiaries, monitor transactions, and stay in control of your finances.

How to Download and Activate FirstMobile

  • Search for FirstMobile on your Google Play Store or Apple App Store
  • Install the app  and click Get Started.
  • Select Register Profile.
  • Choose your registration option: Debit Card or BVN.
  • Input your FirstBank ATM card number or BVN as required.
  • You will receive a One-Time Password (OTP) via SMS.
  • Enter the OTP in the app to verify your identity.
  • Set a five-digit mPIN (your login PIN).
  • Choose and answer two secret questions.
  • Create a four-digit transaction PIN for authorizing transactions.
  • Follow the prompts to finalize setup.

Once complete, you are ready to enjoy FirstBank’s mobile services.Mobile banking is no longer optional; it’s the smarter way to bank. With FirstMobile, FirstBank has made it easy for customers to stay connected to their finances, securely and conveniently. Whether you are checking balances, paying bills, or transferring money, the app ensures you are always in control.

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ZENITH BANK SUSTAINS EXPONENTIAL GROWTH TRAJECTORY AS GROSS EARNINGS RISE 6% TO N1 TRILLION IN Q1 2026

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Zenith Bank Plc has announced its unaudited results for the first quarter ended 31st March 2026, with a 6% growth in Gross Earnings, from N950 billion reported in Q1 2025 to N1.01 trillion in Q1 2026. This is despite the challenging operating environment and tightening monetary policy stance.

From the unaudited statement of account submitted to the Nigerian Exchange (NGX) on Thursday, 30th April 2026, this growth was driven by increase in interest income and non-interest income. The increase.

in interest income was primarily due to the expansion of the Bank’s risk asset portfolio, supported by disciplined, risk adjusted pricing. Interest expense moderated by 5% YoY in Q1 2026 underscored by a continued optimisation of the Bank’s deposit mix and funding structure. This resulted in a 7% growth in net interest income from N591 billion in Q1 2025 to N634 billion in Q1 2026. Non-interest income also improved 19% year on year, rising from N89 billion to N106 billion, highlighting an improvement in fees and commissions and higher contributions from other operating income streams. This performance reflects stronger customer activity and deeper transaction volumes across key business channels.

As a result, the Group recorded a 3% year on year increase in profit before tax, which rose to N361 billion compared with N351 billion in Q1 2025. Profit after tax also increased by 1% to N314 billion.

Profitability was further supported by a decline in cost of funds to 3.76% in Q1 2026 from 3.90% in Q1 2025; while cost of risk moderated to 2% in Q1 2026, reflecting a prudent and proactive risk management stance in an elevated yield environment.

Gross loans increased by 9% from N11.06 trillion as at full year 2025 to N12.04 trillion in Q1 2026, reflecting the continued commitment to carefully deploying credit into high growth sectors of the economy that enhance portfolio returns. Asset quality strengthened as Non-Performing Loan (NPL) ratio eased to 3.79%, from 3.82% reported in December 2025, underpinned by disciplined credit risk management. Customer deposits rose to N24.47 trillion in Q1 2026, while total assets increased by 2% to N32.01 trillion over the same period.

Return on Average Equity (ROAE) and Return on Average Assets (ROAA) stood at 24.9% and 4% respectively, supported by strong top line earnings and enhanced balance sheet efficiency. Net interest margin (NIM) strengthened to 12.5%, up from 10.3% in Q1 2025, underscoring the Group’s ability to preserve its margins and deliver improved shareholder returns. Prudential ratios remained strong and comfortably above regulatory requirements.

The Group’s Capital Adequacy Ratio (CAR) and Liquidity Ratio stood at 23.5% and 71% respectively, while the coverage ratio remained strong at 169%, reinforcing the Bank’s resilient capital and liquidity position. The Group’s Q1 2026 performance underscores its continued focus on sustaining high quality earnings growth, further strengthening asset quality, and deepening customer engagement through continued digital innovation. The Bank remains firmly committed to delivering sustainable growth anchored on sound corporate governance, prudent risk oversight, and disciplined capital allocation.

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